What our Customers say...
Water Damage Testimonials
Thanks for all your help getting the ball rolling on so many fronts, with all of the contractors and your crew. It's nice to know that there are people out there who take pride in their job and show up when people call, especially when they have emergencies. I'm going to tell everyone about you, so if anybody has problems they can call on weekends and not have to worry about people flaking out on emergency calls and not show up. Kudos to you and your top-notch crew!
Had to use the services of this company this past weekend. They had a timely response and the workers who came to resolve the issue were extremely pleasant. Hope not to have to use the service again but if we do, then this will be the company we call and will refer others to their services.
I want to take this opportunity to express our appreciation to the SERVPRO professionals that came to our rescue when we had a water issue in our basement. In particular, John Symonds was the best!! His prompt response was very welcoming and his knowledge and professionalism was evident. We initially thought the water had entered the basement though a window, but John quickly dismissed this theory when we discovered a floor drain that had backed up. This was a great relief to us. When we discovered the damage after being away for two weeks, we were very proactive and did some damage control by pulling up saturated rugs and flooring. John had great praise for us for doing this and mentioned this would help in the cleanup of the mess. He had equipment in our home very quickly and had us drying out in a record amount of time. We learned to trust him because of his honesty with us and professional demeanor. We were scheduled to go on vacation and could not cancel. We felt confident enough with John to give him a key to the house so he could have access to do his job. We don't do this normally, but felt comfortable enough with him to allow it.We can't say enough good about John and the company he works for. Great job!!!
SERVPRO provided excellent service for us on two occasions. They were prompt, informative and did an effective job of drying out an area with significant carpet saturation. Friends recommended SERVPRO to us and we would recommend them to others.
If there is a pleasant part to having a flooded basement, it was the absolutely fantastic job SERVPRO of Bangor/Ellsworth did cleaning it up! Professional work all the way by professional, knowledgeable and caring people who arrived within an hour of bring called! And, they came back when they said they would to check out and finish the job...sometimes rare these days. Thank you SERVPRO, you are the best!
I'm beyond impressed with the customer service I received from Mike at SERVPRO. He was quick to return my call, assess the situation, and provide knowledgeable feedback. Our tenant's washer hose became disconnected and she was unable to stop the washer from flooding the surrounding area including the condo below her. Mike offered to be there within an hour (in the evening mind you) to determine the proper protocol. He called me directly afterwards to explain the situation in full. Mike shared that we could handle the situation ourselves with minimal damage (thank goodness) and offered several solutions, so this doesn't happen in the future. His honesty, trustworthiness, and dependability is outstanding! I would highly recommend this company to any family member or friend!
I was more than pleased with the entire process by the folks at SERVPRO. Mike and his crew were very accomadating and made what felt like a mess, an incredibly stress-free, easy process. Scheduling is usually an issue for our family as we have two full time working parents, but Mike was flexible to make it essentially seamless and effortless. Everyone was kind, professional, knowledgeable and helpful. I would highly recommend them to anyone!
I recently had a flood in my master bathroom. I contacted SERVPRO, their response was quick. Their crew Chief "Roland" was great. He explained their process, went to work setting up their equipment. They returned four days later to gather up their equipment. This process was great the water damage was abated. This process went very smoothly, I highly recommend SERVPRO, they do a great JOB!
My house was a mess and these guys didn't even bat an eyelash. They went to work and got it done. Thank you.
I want to extend a big thank you to the crew at SERVPRO for the timely response, and great job. Especially to Bud. He coordinated a job well done!
SERVPRO's efforts were exemplary in every way. This crew, led by Jon Symonds, was professional, efficient, courteous and extremely helpful in every respect. I would highly recommend your service!
We received outstanding service. The crew was professional, prompt, friendly, helpful and above and beyond the normal!
Keep Bud on the team. What a wonderful, organized, professional young man!
We had multiple conversations with Jon and SERVPRO and had a very pleasant experience. I highly recommend them!
This is the second time I have used SERVPRO and I have been pleased both times!
Mike and his team made this experience very pleasant and easy to deal with. They were professional, helpful and efficient. I would HIGHLY recommend their services to anyone.
Friendly, personable, each and every time they were here. Explained everything understandably to us. Great service.
I am very satisfied with their work and would recommend them to anyone!
They seem to know what they are doing - very impressed! Will tell all my friends!
Excellent job. Very pleased.
Thank you so much for cleaning up after our water damage. Thorough and well-planned!
Excellent service and workmanship.
Very prompt, were in and out with no mess.
This is not a service I knew about or have needed before. My insurance adjuster recommended them and they were beyond helpful. I am so thankful for all the work that they have done.
Prompt, informative, willing to help clean away unwanted debris - great job! Employees did a nice job and answered all questions appropriately, great follow-through.
Guys were great, on time and early, stuck to commitments and were very efficient, professional and friendly with our kids. I would highly recommend them to anyone.
I like how Jon explained what they were going to do and then provided numerous updates via email and phone calls throughout the process.
I was thankful for the prompt, courteous service.
I would recommend them to everybody. Love the crew, they were great!